Pro theme internal server error

[changes007]

Hello,

Whenever I try and access the Pro theme editor I get a 500 Internal Server Error. I have looked through similar issues on here and increased all php memory limit as suggested in other posts, but am still getting the server error. Any ideas how I can fix this?

Thanks.

[marc_a]

Hi @changes007,

Thanks for reaching out.

There could be a plugin or custom code that affects your website that lead you to 500 Internal Server Error.

I recommend the following troubleshooting procedures before we investigate the settings.

1. TESTING FOR THEME RELATED ISSUE
2. TESTING FOR PLUGIN CONFLICT
3. THEME UPDATE
4. CHILD THEME
5. CSS/JS CUSTOMIZATION
6. VERSION COMPATIBILITY

Only if none of that helps, please give us the following information in a Secure Note.

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

[changes007]

Thank you for you help, I will keep these noted for the future!

However I was able to fix the issue I was having, there was a change that had been made to the htaccess file which was causing the problem.

Thank you for your help.

[marc_a]

Hi @changes007,

You’re welcome and we’re glad that you’re able to fix your issue. If you have any other concerns regarding our theme features, feel free to reach us.

Hope that helps.

Thank you.