Pro page builder not loading after updating pro theme

[amit3076]

Hi,
I updated one of my client’s site to latest version of wordpress and pro. I updated all plugins too. After that, I am not able to edit any page. Builder does not load at all. Even if it loads, it gives me error. I have attached the screenshot.

Site- www.smritikochar.com

[dcapslock]

Did you update the Theme? I had the same problem and it went away after I updated the theme.

[amit3076]

Yes, I updated the theme to latest version.

[ruenel]

Hello @amit3076,

Thanks for writing in! This issue could also be caused by a plugin conflict, amongst other things. Please check out this troubleshooting article here and follow the instructions for the following sections (where appropriate):

• Testing for Plugin Conflict
• Theme Update
• Child Theme
• CSS/JS Customization
• Disabling Cache
• Disabling CDN

If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
​
To know how to create a secure note, please check this out: How The Forum Works

Best Regards.