Pro License on Older Account Not Activating

[denrob14]

I have tried deactivating plugins, that did not work.
It activates with the new pro license I created then reverts back to not activated.
Frustrating.

The account is greenfieldvillagenaples.com

[marc_a]

Hi @denrob14,

Thanks for reaching out.

To better help you with your concern, please give us the following information in a Secure Note.

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

[aquickpick]

Hello having the same problem can I send credentials here as well

[marc_a]

Hi Scott,

Please check the Secure Note links I gave you above, it will guide you on how to send a secure note.

Hope that helps.

Thank you.