Pro is not loading video

I am running 5.0.8 on my staging site.
I am running Integrity, and I have my homepage set to Blank - No Container|Header, Footer
I have set my CSS to disable the box shadow for content
In Section, I have enabled background advanced
It doesn’t matter if I use lower or upper, Pro will not load or recognise my uploaded video. I also tried with the CSS removed, no luck
If I link to it, it shows the video in the header area, as a thin strip up against the title bar

When I load the video via Wordpress/Gutenberg, it works fine


Hello @spinner,

Thanks for writing to us.

It might be the issue of cache or plugin conflict. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

  1. Testing for Plugin Conflict
  2. CSS/JS Customization
  3. Version Compatibility
  4. Disabling Cache

If none of those work, please send your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts


Hello @spinner,

By withdrawing the post, I believe you already have resolved the issue. If the issue still existed, you can let us know.


This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.