Pro 5.0.8 theme options will not load

Hello! I am using the Pro theme, version 5.0.8, and theme options has stopped loading. I’ve checked for plugin conflicts, and that doesn’t seem to be the issue. I updated the PHP version to 7.4, and that hasn’t resolved the issue, either. Is this something others are experiencing? Thanks for your help!

Hello @JonesHouseCreative,

Thanks for writing to us.

Thanks for checking the plugin conflict. It might be the issue of cache. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

  1. Testing For Theme Related Issue
  2. Testing For Plugin Conflict
  3. Theme Update
  4. Child Theme
  5. Css/Js Customization
  6. Increasing Php Memory Limit
  7. Disabling Cache
  8. Disabling Cdn
  9. Permalinks
  10. Version Compatibility

If none of those work, It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

  • WordPress Login URL
  • Admin level username and password
  • FTP Details

You can find the Secure Note button at the bottom of your posts

Thanks

Hi Prakash,
Thank you for your reply. I did some research and discovered that there was a Drop-In plugin activated that was cache related. In case others are looking for a similar solution, I had to comment out the plugin in the wp-config.php file, setting the WP_CACHE to “false” to deactivate it. That solved the problem.

Thanks for your help! Your list gave me the idea to look for a caching issue.

Best,
Matt Jones
Jones House Creative

You are most welcome, Matt!
We are glad that @Prakash_s was able to give you clues to resolve your issues.

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