Hello! I am using the Pro theme, version 5.0.8, and theme options has stopped loading. I’ve checked for plugin conflicts, and that doesn’t seem to be the issue. I updated the PHP version to 7.4, and that hasn’t resolved the issue, either. Is this something others are experiencing? Thanks for your help!
Hello @JonesHouseCreative,
Thanks for writing to us.
Thanks for checking the plugin conflict. It might be the issue of cache. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.
- Testing For Theme Related Issue
- Testing For Plugin Conflict
- Theme Update
- Child Theme
- Css/Js Customization
- Increasing Php Memory Limit
- Disabling Cache
- Disabling Cdn
- Permalinks
- Version Compatibility
If none of those work, It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details
- WordPress Login URL
- Admin level username and password
- FTP Details
You can find the Secure Note button at the bottom of your posts
Thanks
Hi Prakash,
Thank you for your reply. I did some research and discovered that there was a Drop-In plugin activated that was cache related. In case others are looking for a similar solution, I had to comment out the plugin in the wp-config.php file, setting the WP_CACHE to “false” to deactivate it. That solved the problem.
Thanks for your help! Your list gave me the idea to look for a caching issue.
Best,
Matt Jones
Jones House Creative
You are most welcome, Matt!
We are glad that @Prakash_s was able to give you clues to resolve your issues.
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