Preview not loading correctly

[amardeepmisha]

I am getting the following in the Pro when I edit a page

Any suggestions…

[ruenel]

Hello AM,

Thanks for writing in!

“The preview was unresponsive after loading. This is most often related to a plugin conflict or aggressive page cacheing.”
This is happening mostly because of the heavy caching on your website. Follow the steps below:

• Clear any caches. An older version of the page could be stored, preventing the builder from loading
• Test for a plugin conflict as mentioned above.
• If you’re using a child theme, try switching to the parent theme to see if that makes a difference. The conflict could be in your customizations.
• If you are using a CDN system, try to disable it temporarily and check the case.

If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/docs/getting-support

Best Regards.

[amardeepmisha]

Tried clearing the cache. Did not work.

Not using a child theme.

See information in Secure Note. Please help!

[ruenel]

Hello AM,

Thanks for providing the information. I was able to logged in to your site. I could not replicate the issue. I can edit your homepage without any errors.

see the secure note.

Which page you have edited where you encountered the issue? Meanwhile, temporarily disable W3 Total Cache plugin. Caching plugins are best to turn ON when you are done building the site and ready to go live.

Kindly let us know how it goes.