Player Videos Randomly Stopped Working

Foir some reason none of the videos at the bottom of the page are displaying anymore.
They definitely were when i first set them up.

it works when i switch them back to embedded type.
but i don’t want to use that type.

Please advise.

Jesse @ USAT

Hi Jesse,
Thanks for reaching out.

It has been found that the videos are working, even when you are using the player options. Please let me know if you are trying to point out something else.
We have also tried to replicate the issue but found everything is working with the Video element.
If the issue still exists at your end, please let us know the exact steps to replicate the issue at our end.


They are not working, I’ve attached a screen shot.
They just load up as blank white spaces and you can’t engage the play button.

Hi Jesse,

To better help you with your concern, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

It appears to have resolved itself. I don’t know what happened there fro a few days.

Hi Jesse,

Great that it resolved.


This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.