Page getting corrupted

Support
#1

Hi,

From the raw to rich text option the is getting corrupted, by itself it’s adding breaks. Have a look at this video. https://peakurl.com/5m2rUM and also I can’t find how to import a page that I exported from the site for your ref, find the page template file here. https://peakurl.com/hqYfGz so could you let me know how ti import it and also as per the video why it’s breaking the page and adding breaks?

I’ll add a secure note for credentials so you test it there.

Thanks

#2

Hello @abdurrehman,

Thanks for writing to us.

To export the page as template you can use the template manager to save the page as a template and then export it. Please have a look at this doc to learn more about how to export the page as a template.

In order to help you with your concerns we need to check your settings please share the exact page URL so we can check it on end.

Thanks

#3

You just overlooked the ticket, what you’re asking is already there. If you don’t understand then pass it to someone else who does.

#4

Hey @abdurrehman,

I have downloaded the template and imported it to my local testing server. As soon as I save the layout template, switching between Raw and Rich Text, I can no longer replicate the issue. May I ask when you insert the text content, did you type it or have it copied from a document file and pasted in the layout?

Best Regards.