When I scroll down the page from the top of the screen using my scroll mouse, it temporarily gets stuck, then it lets me scroll down. The same thing happens when I’m at the bottom of the page and I try and scroll up: it won’t let me, then when I try and scroll up again, it works.
It’s more obvious on mobile than desktop, but it does it on all devices.
It also happens across both Safari and Chrome browsers.
You can see it happening on two of my sites that use X:
Thanks
Hello Simon,
Thanks for writing in! It appears that you are using an older version of the theme. Could you please update to the latest versions?
Our latest versions are:
4.3.1
8.3.1
5.3.1
5.7
7.4
This latest release contains fixes for several issues so be sure to check out the changelog:
After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.
Please let us know how it goes.
I believe it’s all up to date on getteam.co now (I’ll work on mercadolabs.com) however the problem exists still.
Hello Simon,
It might be the issue of broken HTML on the page content. I would suggest you clone your page and then delete the page section one by one and check which section is causing the issue.
For the quick and temporary fix, you can use this custom CSS code under X/Pro—>Theme Option —>CSS
body {
overflow-x: initial;
}
The purpose of providing the custom CSS to show you how to add CSS code to your site. Writing custom CSS is outside the scope of our theme support. If you need more customization, you need to learn CSS and learn how to use the browser’s element inspector.
Hope it helps.
Thanks
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