Our Theme.co license is not working on our migrated site

Couldn’t find my exact issue on your forum. If there is a link to it - I’m happy to do the reading on my own.

Our site was migrated last week from one hosting provider to another. When the migration occurred – we were prompted to revalidate the theme. We had to get the license from the previous developer - who had it in her account. She transferred the license, we were able to create an account for Holli in your system, I attempted the license again, and it is still not working.

I click on fix in the prompt, enter the license code, and it shuts down the admin panel of my back end. I’m able to re-enter the site by going back to the wp-admin login, but when I do, the same “fix” message is prompting with the theme.

How do we validate this?

This is what I see after I attempt to input the license

Hi @HolliSmith,

Thanks for reaching out,

There could be a plugin or custom code that affect your validation.

I recommend the following troubleshooting procedures before we investigate the settings.

  1. TESTING FOR THEME RELATED ISSUE
  2. TESTING FOR PLUGIN CONFLICT
  3. THEME UPDATE
  4. CHILD THEME
  5. CSS/JS CUSTOMIZATION
  6. VERSION COMPATIBILITY

Only if none of those help, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

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