Ongoing issues with **Theme Options / Globals** and the **“Uh oh”** error,

Support
#1

I’m having ongoing issues with Theme Options / Globals and the “Uh oh” error, and it’s still happening even after upgrading from X to Pro (Pro Max) .

  • When I go to Theme Options → Global Colors / Global settings in Pro, I get an “Uh oh! Details helpful to Themeco support can be found in the browser’s developer tools console” message.
  • After this appears, I can’t access or edit the global customization widget
  • This issue originally started when I was on X + Cornerstone and has persisted after upgrading to Pro .

I’ve srtated troublesheeting with plugins deactivating, updating wordpress core, etc. Is there something I’m missing?

Let me know if you need temporary admin access or staging details; I’m happy to provide them in a secure note.

image
image552×798 5.59 KB

#2

Hey @Chop85,

Thanks for writing in! We would be happy to double check your site if we can log in. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
– Confirmation that we can access and make changes to your site

To know how to create a secure note, please check this out: How The Forum Works

image

Best Regards.

#3

Thanks - I’ve added a secure note with the information request in the original message. Let me know if you need more information