I updated wordpress, deactivated all the plugins, purchased a plugin for cache management but nothing, the X theme does not keep the login to my website. Can I get support?
Hello Cristiano,
Thanks for writing in! Please troubleshoot your site. You can check out the most common issues and how you can resolve it here:
If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
To know how to create a secure note, please check this out: https://theme.co/docs/getting-support
Best Regards.
Hello Cristiano,
I have logged in and waited several minutes. I could not replicate the issue on my end. I do not get logged out. I can even edit the pages in Cornerstone or view the Theme Options. Please do check your browser extensions. You may have something that automatically switch it to https which might be causing the issue. I highly suggested that you use private browsing mode or incognito mode and test your site again.
Please let us know how it goes.
@ruenel, problem was a cache plugin.
But I have still a problem with embed options.
I see the embed content in the edit mode but after publishing the content disappear.
Example: http://www.cristianoporqueddu.com/11677-di-tante-lagrime-lomaggio-a-tarrega-di-franco-cavallone/
Hi Cristiano,
That’s probably a caching related as well, I can see the embed video in front end on my end.
Please clear all your caching features (plugin, server-side, CDN, and browser’s cache) after you edit something on the site, so the changes will take effect immediately.
Thanks,
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