net::ERR_CONNECTION_CLOSED for pages that save more than two minutes

Support
#1

Hi there,

we have a couple of pages on our site, which are that massive that the saving process takes longer than two minutes.
The issue we face is that we receive a net::ERR_CONNECTION_CLOSED error within the console exactly two minutes after we pressed the “save” button.

Here’s the full error: cs.0ce70e6.js:4724 POST https://marketplace.matrix42.com/wp-admin/admin-ajax.php net::ERR_CONNECTION_CLOSED

Is there any way to extend the timeout value for ajax to not quit the request after two minutes, but maybe five?
Thank you already a lot.

#2

Thanks for writing to us.

It seems that there might be an issue of plugin conflict. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

  1. Testing For Theme Related Issue
  2. Testing For Plugin Conflict
  3. Theme Update
  4. Child Theme
  5. Css/Js Customization
  6. Increasing Php Memory Limit
  7. Disabling Cache
  8. Disabling Cdn
  9. Permalinks
  10. Version Compatibility

If none of those work, It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

  • WordPress Login URL
  • Admin level username and password
  • FTP Details

You can find the Secure Note button at the bottom of your posts

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Thanks

#3

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