Need help - Cornerstone does not update live preview

Support
#1

Hi,

First, thanks for making XTheme and Cornerstone.

I’m having an issue with Cornerstone on this this Wordpress Site I am managing.

The website is: https://collaborating4inclusion.org. XTheme is validated.

The Cornerstone has not been working eversince WP 6.x upgrade.
When I add a new section, text, or images, I can not see the preview in Cornerstone.
I have to save and reload to see changes.

What have I done but didn’t work.

  • Disabled LSCache from Wordpress.
  • Clear LightSpeed webserver cahce.
  • Tried disabling cusomt CSS + JS.
  • Tried disabling Wordfence.
  • Cleared Cache from Xtheme.
  • Used Incognito on Firefox + Chrome + Opera + Vivaldi browser.

My boss purchased this XTheme + Cornerstone bundle many years ago, and didn’t remember the login to Evanto.
So, I’m unable to provide you with license key.

Can you please help? We have a big update to see to.
Thank you.

Kind Regards,
Iwan

#2

Hello Iwan,

Thanks for writing to us.

It seems that there might be an issue of plugin conflict. I would suggest you troubleshoot a few of the common issues before we investigate your settings.

If none of those work, It would be best if you could copy your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

  • WordPress Login URL
  • Admin-level username and password
  • FTP Details

You can find the Secure Note button at the bottom of your posts

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

@prakash_s, thanks for the reply.

I gone through the troubleshooting steps and still having issues (including raising PHP mem to 512Mb).

I’m now reaching out to my CPanel provider to help me to create a staging site for Wordpress.
Once that’s done, I’ll provide you with

  • WordPress Login URL
  • Admin-level username and password
  • FTP Details

Thank you and I will be in touch with you soon.

Regards,
Iwan

#4

Hi Iwan,

Thanks for the information.

Thanks

#5

Hi,

I’ve created a staging server and FTP to the staging server domain.
Could you please have a look and help as for why the Cornerstone is not doing a live update?

Many thanks.

#6

Hey Iwan,

Thanks for the credentials. Regretfully we can still log in. It seems that the given username or password is incorrect. Can you please double-check it?

Best Regards.

#7

I’ve updated the password to staging site. I’m sorry about the hassle.
Could you please try again?

#8

Hi Iwan,

Unfortunately, the credentials do not work for the FTP or WordPress admin URL. Can you please check and share it again?

image
image982×252 8.81 KB

Thanks

#9

Hi @tristup, I’m very sorry for the the issue. I’ve reached out to my manager for resetting the FTP password.
I’ll get back to you asap.

-Iwan

#10

Hi there, can you please try again?

#11

Hey Iwan,

The WP details are still incorrect. Please double-check.

Thanks.

#12

Hi,

I’m very sorry for the hassle, but please try again.

#13

Hey Iwan,

It seems that a 3rd party plugin was causing the issue. I just do not know which of the plugins because I only deactivated most of them. My only guess is the WordFence plugin. Please edit a page now in the builder to test it.

Best Regards.

#14

Hi @ruenel, Thanks for your reply.
I did try to disabloe WordFence sometime ago, but did not solve the ‘non-live editing’ issue.
Let me try again.

#15

No problem, Iwan.

#16

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