Need a liscense for another website

[khaine]

Hello.

If someone can’t locate the license for their X theme, what do they do?
This is for an account for another website that we were given to work on that is also using the X theme.
They don’t know the login information for their account and they don’t know what email would have been used to signup since it has been quite a while for them.
Is there any way to retrieve any information that would allow them to login to their themeco account?

[rubin]

Hey There,

Please provide us with your license code in a secure note so we can look up the account for you. All the best!

[khaine]

We don’t have a code.
That was the issue.
I’m trying to see if there’s anyway to retrieve a license code.
Is there some other info we can use to get a license code?
The person who bought the website doesn’t’ even know what email was used to create the account originally.
Is there anyway we can get this information?

[ruenel]

Hello CityMedia,

You do no have access to ThemeForest either? You should be able to get the license code from ThemeForest and look it up in our database to get the APEX login name and email.

And if you have access the site which is currently validated, you can get the license code from there. Simply install a child theme which you can get it from here: https://theme.co/apex/child-themes

After the child theme is set up, please add the following code in your child theme’s functions.php file

// Display the license key in the WP Admin panel
// =============================================================================
function display_key(){ ?>

  <div class="update-nag notice">
        <p>Your X theme validation license key: <strong><?php echo x_get_option('x_product_validation_key'); ?></strong></p>
  </div>

<?php }
add_action('admin_notices', 'display_key');
// =============================================================================

This code should display the license key while you are in the WP admin page. You can get the license code so we can look for it in our APEX database.

Regards.