My License isn't validating

Support
#1

Hi,

Just bought a new licence for the theme X and tried to validate as per the instructions in the knowledgebase, but not working.

I copied the licence (----) and pasted into the area ‘Input Code and Hit Enter’. The message returned after trying to validate was:

Uh oh, we couldn’t check if this license was valid. Details.
Go Back

There were actually no details.

Can I have assistance with this licence issue thanks.

Peter King

#2

Hello There,

Thanks for writing in! Before you can use the license to validate the theme, you will have to assign the license as your production or staging url. ​To validate X properly, please do the following:
1] Please login to your account and assign the license (https://theme.co/apex/licenses). You need to assign the license to your site using this url: https://www.example.com/. You have to make sure that url you just assign is the same as the one you have in your settings, Settings > General > Site Address
2] Go back to X > Overview again, and insert the license code again.

And please review the changes that we made on how you are going to validated your X theme because we made a big change in the process. Please check it out here: https://theme.co/apex/forum/t/setup-product-validation/55

#3

Hi,

Thanks for the prompt reply. I had already done this. Went through the steps again just to be sure, but still the same issue as mentioned. Still need help to get this active please.

Peter.

#4

Hi Peter,

In that case, would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP/cpanel credentials
  • Purchase Code

All the best!

#5

Sure. Just created a new Admin user

Thanks

#6

Hi There,

Thank you for the credentials, where did you get your Cornerstone copy? That was an outdated version.

I did go ahead and updated the Cornerstone to the latest version and validated your X Theme.

Hope it helps,
Cheers!

#7

Great thanks. I took over this website as it was developed by a previous supplier for our client. I suggested to the client to buy a licence of the theme so that I could assist with updates and to support the theme creator. Appreciate your help.

#8

Oh yes thanks, have changed the credentials.

#9

We are delighted to assist you with this.

Cheers!

#10

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