Hello, Menu (superfly) is not constantly visible on PC, laptop and mobile, when the menu is visible and used, the chosen page is again visible without a menu. I have cleaned up the caches and cloudflare. website: https://www.flowdivision.com
Hi @flowdivision,
Thanks for writing in.
I have checked your site but I can’t seem to replicate the issue that you are describing. Also right click seems to be disabled on the site which makes it more difficult for us to check on the issue.
Kindly try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Let us know how it goes.
Hi,
Thank you for your reply.
I enabled right click for you again,
I have not installed any third party plugins lately but have deactivated most plugins to test.
Menu (Superfly) is visible on some pages on the PC and not visible on a mobile.
It is very confusing, I hope you can help me further, thanks in advance!
Hello @flowdivision,
Thanks for updating the thread.
Have you removed Superfly menu as I don’t see the same on the website? I checked inner pages but Superfly menu is not there. I also see you are using Cloudflare cache system. For now please put Cloudflare on development mode.
https://support.cloudflare.com/hc/en-us/articles/200169176-How-do-I-temporarily-pause-Cloudflare-
Having said that please share the exact URL of pages where Superfly menu shows up, so that we can test the case on our end.
Thanks.
Hello,
Thank you for your help so far.
Menu is visible at the moment on https://flowdivision.com on PC google chrome and on Mobile https://flowdivision.com/service-info/ on safari
Cloudflare-development mode is only active for 3 hours, so here by my log in credentials with a secure note
Thank you so much for your help, Thanks
Hello @flowdivision,
Can you also provide your WP credentials. Please provide the WP user and password. We need to check your Superfly menu settings as well. For the meantime, please make sure that the cache of your CloudFlare is synch with the CDN that you are using. Slight difference in cache will create conflict or issues in your site.
Please let us know how it goes.
Please find WP user and password
Thank you
Hello @flowdivision,
All the Superfly menu settings seem good. Please temporarily disable W3 Total Cache plugin. Log in to CloudFlare and purge your site cache. Turn on development mode and then test your site again.
Please let us know how it goes.
Hello,
I did temporarily disable W3 Total Cache plugin. Loged in to CloudFlare and purged site cache. Turned on development mode.
Menu is visible and working again like it should be, thanks
Can I enable W3 Total Cache plugin again? And turn off CloudFlare development mode?
Menu stopt being visible again on some pages on PC and Mobile? Is this because Cloudflare-development mode is only active for 3 hours?
Hello @flowdivision,
This could be a caching issue. Usually when W3 cache is not in synch with CloudFlare error occurs. I would recommend that you clear them all first and then if you are going to activate W3 Total Cache plugin, please leave the development turn on for a while. The W3 cache must load first before CloudFlare will take another cache of your site because actually what happens here is CloudFlare is caching already a cache version served by W3 plugin. They must be in synch or just simply use either one of them to avoid caching issues like what you have now.
Hope this helps.
Hello,
I have followed the instructions, but without success the menu is still not visible on Mobile and PC.
It has worked well for years, I really do not understand why it stopped functioning.
I also cleaned my chache in MaxCDN, I will give my login credentials and I hope you can see again what goes wrong! Thank you very much in advance for your support.
Hello @flowdivision,
I have checked your settings. I’ve cleared my browser caches and this is what I am seeing.
Can you please send us a screenshot of what you are having in your browser screen?
Thanks.
I have checked it again on all browsers, mobile as well as on the PC, Safari, Edge, Chrome, Firefox, IE, Opera, but the menu is sometimes visible when you go to www.flowdivision.com via Google or search with Google for video brochures - first page - videos. But if you go to internal pages via the menu, the menu disappears again.
I cleaned all browser chaches via CCcleaner and cleaned the chaches on my Iphone.
But the menu is not visible on PC and Mobile
Hi @flowdivision,
I tried it and menu displays on my PC and phone, including iPad. Could you try it on another device and on with another internet provider?
Thanks!
First I cleaned all browser caches on PC and mobile
I have made the visibility of the superfly menu well-organized with a diagram, (of course this is only a part because I have more than 80 pages)
Striking that the menu is always visible on the Service & Info page?
It is also striking that the menu is more often visible via the internal links.
It is very annoying that the menu has not been working properly for over a week, it has always worked well for several years, I hope you can solve it this time. Thanks in advance!
Hello @flowdivision,
We have tested on several devices and your menu displays as expected. Can you please test your site using other machines and on other mobile devices? Maybe you can also send us a screenshot in your devices too.
Please let us know how it goes.
Hello,
Thank you for testing on several devices, I can’t understand that menu displays as expected, while when I test menu doesn’t show?
Please find the asked for screenshot’s for Laptop, Mobile and PC
Hi @flowdivision,
Another support here. In my case, it is showing too. Since we can’t duplicate it, can you try inspect the element if it is there? Let’s see if the actual html is there and there’s just some CSS issues affecting the display. See this screencast. You can see, right after the body, is the html for superfly button. When the menu is missing, can you inspect the page, and look if it is there or not on the source code? Please share us a screencast. Thank you.
Hi Lely,
I have not much knowledge about html or CSS, but made you a screencast recording, hopes it helps to solve this problem: https://screencast-o-matic.com/watch/cqjnXhOmzO
Thank you!