Hello @flowdivision,
No matter what I do, the menu is displaying. In the view source, the menu is there.
Please check your site on my end:
Please use incognito mode or private browsing and test your site again.
I have tried all browsers and safari mobile again in private/incognito mode, but no difference, the superfly menu is occasionally but usually not visible.
I have given my WP login details, can anything be checked, reset or reinstalled? Or is this problem unrecoverable?
Thanks in advance!
Hi @flowdivision,
I can replicate the issue but not consistently, you can replicate the issue if you visit the site in a non-secure protocol (not https://) in the very first visit on the site.
non-secure protocol
www.flowdivision.com
flowdivision.com
But if you visit the site in the very first time with a secure protocol (https://) then you will not get the issue.
secure protocol
https://www.flowdivision.com
It seems this is not the only a cache related, but how you set up the SSL has something to do with this issue as well.
The issue has something to do with aggressive cache, I’ve CLEAR and deactivated the W3 Total Cache for now and CLEAR and put the CloudFlare in Development Mode, and please clear cache your browser as well, if you encounter the issue add a ?nocache=1 to the URL so the site does not serve you a cache.
Even though the Cloudflare is in Development Mode now, the site is still served from Cloudflare, so please keep the W3 Total Cache deactivate and Development Mode for awhile.
Please contact your hosting support as well, and confirm if they don’t an internal caching and clear that as well.
Thanks,
Hi there,
I have adjusted SSL settings (301 .htaccess redirect) and I have asked my hosting support to clean the internal chaching, but the problem persists.
It seems that on external devices there is no problem and the menu (superfly) is always and everywhere visible, so I think I should leave it at that, I think you have done and checked everything?
Thank you very much for the service and cooperation!
Hey @flowdivision,
Another support guy here. I get the same result as @friech though I could clearly replicate it by reloading and visiting inner pages even if it’s in https.
When the issue happens, there’s this JS error from a Superfly JS file.
superfly-menu.js?ver=4.5.9:275 TypeError: _T.translate is not a function. (In '_T.translate((direction === 'left' ? opts.width_panel_1 : -opts.width_panel_1), 0)', '_T.translate' is undefined)
superfly-menu.js?ver=4.5.9:275 Uncaught TypeError: _T.translate is not a function
Errors like that means some files essential to the functioning of the menu are not loaded. The cause is most probably with your CDN setup. Regretfully, that is out of our control and outside of our control to fix since it’s not an issue with the plugin.
Please try temporarily deactivating all third-party plugins and optimizations and completely disconnect the CDN from your site to test further. Only activating development mode sometimes doesn’t work. Note that this is also recommended when you ask us to troubleshoot. See https://theme.co/apex/forum/t/how-to-get-support/288
If the issue persists after that then the issue could most probably because of your web host. In which case, you need to test other web hosts. There are free ones you can do testing like pantheon.io. Just note that it is not a hosting recommendation.
Thanks.
If I can just chip in here with some help…
I had the exact same problem with same error.
The fix was: check your superfly plugin version.
for some reason the new version of superfly isnt coming up as needing to be installed.
I found this on the codecanyon superfly comments.
you need Version 5.0.5 which i could only do by removing/renaming old version via ftp, and reinstalling superfly again.
hope that helps.
fixed this problem for me 
Hi Erilsart,
Thanks for sharing that, it will help others.
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