Menu Drag and Drop not working with Pro Theme (Theme issue confirmed)

[baddog]

Dear ThemeCo

I have Pro version 3.2.3 version. Today I was trying to edit the menu section by adding a page and dragging and dropping it in to the correct location. It was extremely sluggish and would freeze when trying to nest the menu you item into a submenu.

I did install a new Jquery Lightbox plugin, so I deactivated the plugin, then I purged all caches. Still had the same issues. So I went in and swapped the theme out for the standard default WordPress theme and that fixed the issue immediately, then I just went back in and swapped the theme back to the Pro theme and the menu issue returned, sluggish or locks up.

I can work with this for now, just thought you might want to look into this issue.

Regards

David Terrazas

[ruenel]

Hello David,

Thanks for writing in! In some cases, your issue could be caused by a plugin conflict, amongst other things. Please check out this troubleshooting article here and follow the instructions for the following sections (where appropriate):

• Testing for Plugin Conflict
• Theme Update
• Child Theme
• CSS/JS Customization
• Increasing PHP Memory Limit
• Disabling Cache
• Disabling CDN

If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
​
To know how to create a secure note, please check this out: How The Forum Works

Best Regards.