Loading Loop even if installed latest versions (8.1.5)

Hello!

I’ve already read the team’s answers regarding the loading loop issue but after clearing the cache (both browser & X cache) and trying the common troubleshooting procedures (ex. plugin conflict, theme update, theme related, CSS/JS Customization, etc.), our Cornerstone X still won’t stop loading.

Additionally, after I deactivated and activated the plug-ins, our home page changed. There are new features/ads that weren’t there before:

Looking forward to hearing from your team regarding these!

Thank you!

Hello @top40weeklyus,

Thanks for writing to us.

Thanks for checking the plugin conflict issue and cache issue. Please make sure your server PHP Memory Limit and PHP Execution Time Limit is less than 512M and 300 respectively.

I recommend the following troubleshooting.

1.) Increase PHP Memory Limit
2.) Increase PHP Execution Time Limit

I recommend increasing the following server settings to the specified value or larger. Please consult your web host for all these server settings

PHP configuration recommended

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300

If none of those work, It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

  • WordPress Login URL
  • Admin level username and password
  • FTP details

You can find the Secure Note button at the bottom of your posts

Thanks

Hi!

Duly noted on these!

We used the back-up of our website and the Cornerstone is solved.

We very much appreciate your reply!

Thank you and have a nice day!

Hi @top40weeklyus,

You’re welcome and it’s our pleasure to help you. If you have any other concerns regarding our theme features, feel free to reach us.

Thank you.

Hello!

We’re experiencing the loading loop issue again and our staff is unable to do the troubleshooting of PHP Memory Limit & PHP Execution Time Limit.

No worries about the staging area because we have a back-up for the live site.

Providing the following details requested on the Secure Note:

Hello @top40weeklyus,

Can you please update your PHP version to 7.4? Please also check other server settings in the link provided in the secure note below.

Thanks.

Hello!

Noted on these! Will update if these suggestions solve our problem.

Thank you and have a nice day!

Hello!

We’re able to upgrade PHP version into 7.4. Site Health Status is also good.

Cornerstone loading loop still happens.

What should we do next?

Thanks!

Hello @top40weeklyus,

I have checked your homepage or other pages and there are JS errors on the page:

(index):694 Uncaught ReferenceError: wp is not defined
    at (index):694
    at (index):695
(anonymous) @ (index):694
(anonymous) @ (index):695
jquery-migrate.min.js?m=1605778273:2 JQMIGRATE: Migrate is installed, version 3.3.2
??wp-content/plugins/auto-image-alt/js/auto_image_alt.js,wp-content/plugins/cornerstone/assets/dist/js/site/cs.f241066.js?m=1613971313:1 Uncaught TypeError: jQuery is not a function
    at ??wp-content/plugins/auto-image-alt/js/auto_image_alt.js,wp-content/plugins/cornerstone/assets/dist/js/site/cs.f241066.js?m=1613971313:1
(anonymous) @ ??wp-content/plugins/auto-image-alt/js/auto_image_alt.js,wp-content/plugins/cornerstone/assets/dist/js/site/cs.f241066.js?m=1613971313:1
??-eJyVketOwzAMhV+I1qomgfZj4lGqNDGr29yInXbj6fEuEiCVCX4mx+f4O/KaG4rWV4cME8OYFiwUBaM0E7eBYjvx0/pzyDj9bwZTvuk2XU2QfT1S1DGUbOwMvRphqOQdsDXxy9vEJGRxI0JGDLroBG/FBFxTmcERy2UzkyCcNpBsCuHCXDD78wOsSFLSFWwhXGEyi2FbKMsNrFewXoPq31vlxKK4bI5bXR4Yp/eK5dzeFSVn+vhnhKdZ62tOxdFE57H8cjF9YhjQ3eXXcOieu93+pdt1+08s/8FX:8 Uncaught TypeError: Cannot read property 'fn' of undefined
    at ??-eJyVketOwzAMhV+I1qomgfZj4lGqNDGr29yInXbj6fEuEiCVCX4mx+f4O/KaG4rWV4cME8OYFiwUBaM0E7eBYjvx0/pzyDj9bwZTvuk2XU2QfT1S1DGUbOwMvRphqOQdsDXxy9vEJGRxI0JGDLroBG/FBFxTmcERy2UzkyCcNpBsCuHCXDD78wOsSFLSFWwhXGEyi2FbKMsNrFewXoPq31vlxKK4bI5bXR4Yp/eK5dzeFSVn+vhnhKdZ62tOxdFE57H8cjF9YhjQ3eXXcOieu93+pdt1+08s/8FX:8
    at Module.<anonymous> (??-eJyVketOwzAMhV+I1qomgfZj4lGqNDGr29yInXbj6fEuEiCVCX4mx+f4O/KaG4rWV4cME8OYFiwUBaM0E7eBYjvx0/pzyDj9bwZTvuk2XU2QfT1S1DGUbOwMvRphqOQdsDXxy9vEJGRxI0JGDLroBG/FBFxTmcERy2UzkyCcNpBsCuHCXDD78wOsSFLSFWwhXGEyi2FbKMsNrFewXoPq31vlxKK4bI5bXR4Yp/eK5dzeFSVn+vhnhKdZ62tOxdFE57H8cjF9YhjQ3eXXcOieu93+pdt1+08s/8FX:8)
    at n (??-eJyVketOwzAMhV+I1qomgfZj4lGqNDGr29yInXbj6fEuEiCVCX4mx+f4O/KaG4rWV4cME8OYFiwUBaM0E7eBYjvx0/pzyDj9bwZTvuk2XU2QfT1S1DGUbOwMvRphqOQdsDXxy9vEJGRxI0JGDLroBG/FBFxTmcERy2UzkyCcNpBsCuHCXDD78wOsSFLSFWwhXGEyi2FbKMsNrFewXoPq31vlxKK4bI5bXR4Yp/eK5dzeFSVn+vhnhKdZ62tOxdFE57H8cjF9YhjQ3eXXcOieu93+pdt1+08s/8FX:8)
    at NO_JQUERY (??-eJyVketOwzAMhV+I1qomgfZj4lGqNDGr29yInXbj6fEuEiCVCX4mx+f4O/KaG4rWV4cME8OYFiwUBaM0E7eBYjvx0/pzyDj9bwZTvuk2XU2QfT1S1DGUbOwMvRphqOQdsDXxy9vEJGRxI0JGDLroBG/FBFxTmcERy2UzkyCcNpBsCuHCXDD78wOsSFLSFWwhXGEyi2FbKMsNrFewXoPq31vlxKK4bI5bXR4Yp/eK5dzeFSVn+vhnhKdZ62tOxdFE57H8cjF9YhjQ3eXXcOieu93+pdt1+08s/8FX:8)
    at ??-eJyVketOwzAMhV+I1qomgfZj4lGqNDGr29yInXbj6fEuEiCVCX4mx+f4O/KaG4rWV4cME8OYFiwUBaM0E7eBYjvx0/pzyDj9bwZTvuk2XU2QfT1S1DGUbOwMvRphqOQdsDXxy9vEJGRxI0JGDLroBG/FBFxTmcERy2UzkyCcNpBsCuHCXDD78wOsSFLSFWwhXGEyi2FbKMsNrFewXoPq31vlxKK4bI5bXR4Yp/eK5dzeFSVn+vhnhKdZ62tOxdFE57H8cjF9YhjQ3eXXcOieu93+pdt1+08s/8FX:8
(anonymous) @ ??-eJyVketOwzAMhV+I1qomgfZj4lGqNDGr29yInXbj6fEuEiCVCX4mx+f4O/KaG4rWV4cME8OYFiwUBaM0E7eBYjvx0/pzyDj9bwZTvuk2XU2QfT1S1DGUbOwMvRphqOQdsDXxy9vEJGRxI0JGDLroBG/FBFxTmcERy2UzkyCcNpBsCuHCXDD78wOsSFLSFWwhXGEyi2FbKMsNrFewXoPq31vlxKK4bI5bXR4Yp/eK5dzeFSVn+vhnhKdZ62tOxdFE57H8cjF9YhjQ3eXXcOieu93+pdt1+08s/8FX:8
(anonymous) @ ??-eJyVketOwzAMhV+I1qomgfZj4lGqNDGr29yInXbj6fEuEiCVCX4mx+f4O/KaG4rWV4cME8OYFiwUBaM0E7eBYjvx0/pzyDj9bwZTvuk2XU2QfT1S1DGUbOwMvRphqOQdsDXxy9vEJGRxI0JGDLroBG/FBFxTmcERy2UzkyCcNpBsCuHCXDD78wOsSFLSFWwhXGEyi2FbKMsNrFewXoPq31vlxKK4bI5bXR4Yp/eK5dzeFSVn+vhnhKdZ62tOxdFE57H8cjF9YhjQ3eXXcOieu93+pdt1+08s/8FX:8
n @ ??-eJyVketOwzAMhV+I1qomgfZj4lGqNDGr29yInXbj6fEuEiCVCX4mx+f4O/KaG4rWV4cME8OYFiwUBaM0E7eBYjvx0/pzyDj9bwZTvuk2XU2QfT1S1DGUbOwMvRphqOQdsDXxy9vEJGRxI0JGDLroBG/FBFxTmcERy2UzkyCcNpBsCuHCXDD78wOsSFLSFWwhXGEyi2FbKMsNrFewXoPq31vlxKK4bI5bXR4Yp/eK5dzeFSVn+vhnhKdZ62tOxdFE57H8cjF9YhjQ3eXXcOieu93+pdt1+08s/8FX:8
NO_JQUERY @ ??-eJyVketOwzAMhV+I1qomgfZj4lGqNDGr29yInXbj6fEuEiCVCX4mx+f4O/KaG4rWV4cME8OYFiwUBaM0E7eBYjvx0/pzyDj9bwZTvuk2XU2QfT1S1DGUbOwMvRphqOQdsDXxy9vEJGRxI0JGDLroBG/FBFxTmcERy2UzkyCcNpBsCuHCXDD78wOsSFLSFWwhXGEyi2FbKMsNrFewXoPq31vlxKK4bI5bXR4Yp/eK5dzeFSVn+vhnhKdZ62tOxdFE57H8cjF9YhjQ3eXXcOieu93+pdt1+08s/8FX:8
(anonymous) @ ??-eJyVketOwzAMhV+I1qomgfZj4lGqNDGr29yInXbj6fEuEiCVCX4mx+f4O/KaG4rWV4cME8OYFiwUBaM0E7eBYjvx0/pzyDj9bwZTvuk2XU2QfT1S1DGUbOwMvRphqOQdsDXxy9vEJGRxI0JGDLroBG/FBFxTmcERy2UzkyCcNpBsCuHCXDD78wOsSFLSFWwhXGEyi2FbKMsNrFewXoPq31vlxKK4bI5bXR4Yp/eK5dzeFSVn+vhnhKdZ62tOxdFE57H8cjF9YhjQ3eXXcOieu93+pdt1+08s/8FX:8
jetpack-carousel.min.js?m=1613477330:3 Uncaught TypeError: jQuery is not a function
    at jetpack-carousel.min.js?m=1613477330:3

Be advised that these errors affect the builder which is why it is not loading. It could also be caused by a plugin conflict, amongst other things. Please check out this troubleshooting article here and follow the instructions for the following sections (where appropriate):

Testing for Plugin Conflict
CSS/JS Customization

Please temporarily disable some or most of your plugins and test the site again.

Hello!

Thanks for replying! :slight_smile:

As mentioned before, we tried testing for plug-in conflict and CSS/JS Customization. After doing these troubleshooting options, loading loop still happens.

Additionally, our site changed. There are new features that weren’t there before. (Please see our response dated 18 days ago for reference).

To return the original look of our site, we used our site’s back-up version (dated when Cornerstone still loads properly) to remove these unwanted new features.

Our question now is: What should we do specifically for the JS errors you found on the page? :slight_smile:

Thank you and have a nice day!

Hi @top40weeklyus,

Mostly, the Uncaught ReferenceError: wp is not defined is error is coming from a third party plugin. So, I suggest that you double check plugin conflict and JS customization.

Hope that helps.

Thank you.

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