I have tried to upload the ZIP file to my themes on WordPress, but it keeps giving me “The link you followed has expired. Please try again”. I have tried multiple times, and yet nothing has changed; I even tried redownloading the ZIP file. Can you please help me fix this?
Hello @MillerRJ,
Thanks for writing to us.
It seems that you need to increase the PHP memory limit. I would suggest referring to the documentation to learn more about how to increase the PHP memory limit. Alternatively, you can contact your hosting provider to increase the PHP memory limit and then reupload the theme.
You should also check the documentation to learn more about how to install the X/Pro theme.
If it doesn’t work for you, please share your details in a secure note. Please provide the following details
- WordPress Login URL
- Admin-level username and password
You can find the Secure Note button at the bottom of your posts
Thanks
Hello @MillerRJ,
I checked your site, it seems that the Upload max filesize is currently limited to 2 MB , which indicates that the limit is being enforced by your server’s PHP configuration.
Since the server configuration is outside our control, we recommend contacting your hosting provider and asking them to increase the PHP upload limits (such as upload_max_filesize and post_max_size ) in the server’s PHP configuration ( php.ini or the equivalent server settings).
PHP configuration recommended
memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300
Hope it helps
Thanks
Hello @MillerRJ,
I checked your site from the frontend, and it appears that you have installed the latest version of the Pro theme. If you need any further help with the theme or its settings, please let us know.
Thanks