License validation issues after migration from dev site to production

[esloan151]

Hi,
I have read through the docs @ https://theme.co/docs/problems-with-product-validation
and have scraped through a bunch of forum posts to try and solve this myself.

The site accepts the license and gives me the “Congratz” but when the page reloads it shows that I am still not validated.
I did read in one post that it could be related to the DB and the status not properly saving to the DB table.

May I have some help, please?

For reference, I am running WP 5.8.2, PHP7.4 with nginx web server, W3 total cache, and wordfence.

I would love to know how to fix this so I don’t have to bother support with this issue in the future.

Thank you so much.
Hope to hear back soon and hope you have a great day.

Eric

[prakash_s]

Hello @esloan151,

Thanks for writing to us.

In order to help you with your concern, we need to check your settings. I would request you, please share your details in a secure note. Please provide the following details meanwhile you must troubleshoot common issue before we investigate your settings.

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts

Thanks

[esloan151]

Of course, after I submitted the secure note, I tried again and it worked after changing some settings in Wordfence.
Please let me know if you guys did anything or if it was Wrodfence that was causing the interference.

[prakash_s]

Hello @esloan151,

Glad to know that things are well for you. It generally happens due to server cache or I suspect it has something to do with your server and our server communication when you try to validate your website. I would also suggest you must purge all the cache and disable security plugins and cache plugins while validation the theme.

Thanks