When purchasing a license, I need to get it validated but the code I used was not working for some reason. I checked in the “Manage License” section and it was the same code so there couldn’t have been a mix up.
To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.
To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
You have a license for the X theme, but you do not have the X theme activated on your website. Please go to Appearance > Themes and activate the theme.
Then go to X > Validation and follow the steps mentioned in this article.
You will not see the X > Validation menu if you do not activate the X theme.
If you still have problems, please keep the X theme activated and get back to us with the exact error that you see.
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.