License Validation Code Not Responding

When purchasing a license, I need to get it validated but the code I used was not working for some reason. I checked in the “Manage License” section and it was the same code so there couldn’t have been a mix up.

Hey @SofiaFord,

​To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password

Thank you.

Hi Julie,

You have a license for the X theme, but you do not have the X theme activated on your website. Please go to Appearance > Themes and activate the theme.

Then go to X > Validation and follow the steps mentioned in this article.

You will not see the X > Validation menu if you do not activate the X theme.

If you still have problems, please keep the X theme activated and get back to us with the exact error that you see.

Thank you.

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