License validated but proces incomplete

Support
#1

Hi:
I have completed license validation by entering the product code and also completed the licensing process by registering in THEMECO and also attaching the domain name to the license. However, I have the overview page showing “You are almost finished” page and the “Automatic updates”, “Support” and “Extensions” options are still locked.

What else do I need to do to complete the process and access the extensions.

Thanks
Ravi Upadhyaya

#2

Hello Ravi,

Thanks for asking. :slight_smile:

That’s quite weird. I think it may be causing because of temporary glitch. Can you please revoke the licence and try validating gain? You can also refer our product validation guide. https://theme.co/apex/forum/t/setup-product-validation/55

Let us know if the problem still persist and please share login details along with purchase code in a secure note for us to take a closer look.

Thanks.

#4

Hi Prashant:

I got it working!! Thanks a lot for your support.

Ravi Upadhyaya

#5

Glad that you have managed to validate your license :slight_smile:

#6

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