License Not Validating on Multisite Instance

Support
#1

I bought a new license for our multisite subdomain nysogs.usatcorp.com and it says

“Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.”

#2

Hi Jesse,

Thanks for reaching out!

Would you mind sharing your admin credential so that we can check it on our end? To do that, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

secure-note
secure-note1040×250 15.3 KB

Thank you.

#3

Added to previous post

#4

Hi Jesse,

Thanks for providing your details but unfortunately, the given credential is not working. Please double check and update it with the correct one.

Thank you.

#5

try with just email address instead of user name

#6

Hi Jesse,

Email address and username are not working. I suggest that you review your credential.

Thank you.

#7

sorry added new password to previous post via secure note

#8

Hi Jesse,

I was able to validate your website without any issue. Please see the secure note for more information.

Hope that helps.

Thank you.

#9

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