License for X Theme Not Valid

Trying to validate the theme but I get this message:
“Your license of X is not validated . Place your Envato purchase code or Themeco license to unlock automatic updates, access to support, and Extensions. Learn more about product validation or manage licenses directly in your Themeco account.”

Domain that I try to validate the license for is

Hi @Ginake,

Thanks for reaching out.

I suggest that you disable all your plugin first and try to re-validate your website. If it doesn’t help, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

Hi Marc, I dont have any secure note button. See attached screenshot

Hi @Ginake,

Thanks for sharing your credentials.

I went ahead and validate your website and it is now fully validated.

Hope that helps.

Thank you.

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