Hi everyone
Yesterday I moved my site to another domain. I’m trying to update the X license but I’m not charging it. I’ve just registered the new address on my Themeco account, but when I go to insert the code on my wordpress site it doesn’t take it and the and the screen turns white. How can I do? Thanks
Hello @Cristina_Ferrero8,
Thanks for writing in! Are there any error messages in the screen? You may need to enable the debug mode. You can do this by opening wp-config.php and adding
define('WP_DEBUG', true);
/* That's all, stop editing! Happy blogging. */
When you revalidate the theme, you should have some error output describing the issue in more detail. Please check out other troubleshooting tips to resolve your issue by check out this documentation:
If nothing else is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
To know how to create a secure note, please check this out: https://theme.co/docs/getting-support
Best Regards.
Hi @ruenel! No, the screen is white without any messages.
If I set ‘WP-DEBUG’, true, my site doesn’t work
Thank you for providing the information. The problem that you are experiencing must have caused by an old version of the theme and Cornerstone plugin.
Please kindly create a complete backup of your website (you can ask your hosting service provider to help you) and update the theme to version 7.2.3 and Cornerstone plugin to 4.2.3.
You will need to use the manual update method as your theme version is old:
Thank you.
hi @christopher
I’ve just update X theme but it still not working! the message “verifying licence…” appears and it doesn’t go on
Hi Cristina,
It looks you successfully verified the site,
Cheers!
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