Licence not working

Error message when adding licence key into wordpress for X theme: “Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account.”

Used this licence key before for a previous website. When I am taken to the apex site, it doesn’t list the licence key there and so I am unable to revoke access to the website it is currently linked to and therefore change it to this new one. Not sure what to do.

Hi there,

Please kindly add the Purchase Key to your Apex Licenses page and add the website name in front of it.

Then follow up the same steps you would do for product validation:

That should do it.