Layout problems after editing page

Support
#1

Hi,

Since my last edit of a page, the page is not showing all elements, although in Cornerstone everything looks fine, as you can see here :

Here’s the link to the page : https://www.mendo.ch/saq-rezertifizierung-bankberater/

Any idea how to fix this ?
Thanks.
Quentin

#2

Hello Quentin,

Thanks for writing in!

Please check your custom html codes. Make sure that all the html tags were closed properly. You may have inserted a broken code which caused the issue. After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

And please clear your browser cache too. You may use private browsing mode in testing your site to make sure that you are viewing the latest codes from the updates and not the cached version in your browser.

If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/docs/getting-support

Regards.

#3

Hi,

Thanks for your help.
We checked to see if all tags were closed properly, but found nothing.

Here’s access info :

Thanks.

#4

Hello Quentin,

I tried to login using the details but they aren’t working:

Anmelden_‹Mendoweb—_WordPress
Anmelden_‹Mendoweb—_WordPress1728×1194 135 KB

Would you mind double checking?

Thank you.

#5

Hi,

The link in the address bar seems wrong (it ends with a G but the address is : mendo.ch)
You probably tried to login at www.finanz-elearning.ch which is another of our websites…

#6

Hi @baysquentin,

I was able to login to your site. I checked the html tags and it looks good. Did you just upgraded the theme or wordpress? The issue could be caused during the process. Could you try saving the whole page as a template and create a new page and load that template? Thanks

#7

Hi,

It worked.
Thanks.

#8

You’re most welcome, @baysquentin.

#9

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