Layerslider not displaying properly on mobile

[jkais]

Hello! Layerslider displayed properly in the past, but no more for me in iOS. It works fine on my laptop, but not on iOS for this page: https://jeffkaiser.com/scores/

I’m displaying multiple musical scores in different sliders, and when I click past the first image, they go to black.

Thanks for your help!

[ruenel]

Hello @jkais,

Thanks for writing in! One of the sliders is also not displaying on my desktop browser.

It could also be caused by a plugin conflict, amongst other things. Please check out this troubleshooting article here and follow the instructions for the following sections (where appropriate):

Testing for Plugin Conflict
Theme Update
Child Theme
CSS/JS Customization
Increasing PHP Memory Limit
Disabling Cache
Disabling CDN

If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site
​
To know how to create a secure note, please check this out: How The Forum Works

Best Regards.

[jkais]

Thank you so much! I’m still having problems. I’m adding a secure note.

[marc_a]

Hi @jkais,

The credential you provided is not working, please double check and update it with the correct one.

Thank you.

[jkais]

Thank you, I will add another secure note.

[tristup]

Hi @jkais,

Unfortunately, the new username didn’t work. Can you please check and reshare the credential?

Thanks

[jkais]

Very strange, I just tried it and it worked for both the username and email…and somehow I left out a character on the password. My sincere apologies, I have no idea how that happened.

[ruenel]

Hello @jkais,

I was able to log in and checked your Layerslider WP Settings.

You also have installed Jetpack plugin and the Lazyloading of images was enabled. Kindly disable this plugin feature and test your site again.

[jkais]

YOU all are the best!!! Thank you so much! This theme is not only awesome, support is unmatched in this industry.

[prakash_s]

Hello @jkais,

Glad that we were able to help you. Please feel free to reach us if you have any queries regarding our theme and theme settings.

Have a great day!
Thanks