Hello @paulcarpenterfilms,
Maybe there are file permission issues in your server. When file editing or file permission exist, you won;t be able to update or edit any files of the theme or plugin in the dashboard. You might need to check this:
Hope this helps.
Thanks. I’m not sure the article on disabling automatic updates is particularly relevant in terms of fixing any permission issues if they exist. If you remember from previous replies, I do not have ‘appearance’ or ‘plugins’ in my WPdash either, ao I guess the problem goes deeper than that?
Do you think this issue is something I need to contact GoDaddy about again? I have already done so three times but they were completely unwilling to help.
If I were to install WP and X on a new ‘test’ subdomain then find out how to restore a recent musicmanproject database to that test domain, could that work? Or would this just restore the inherent problem? Also, if I did this, I don’t think my X license wouldn’t be valid as it is still active on the current MMP website, which I cannot take down until there is a fully working replacement.
Thanks
Hey @paulcarpenterfilms,
If you’re in a managed WordPress host, their support should be able to help you with WordPress problems. As Rad has tested, this is not an issue with our products as even deactivating it, the issue still persists.
But, you can double check this again by creating another test site/subdomain and install a clean recent version of WordPress. Do not install X at this point. Check first if the Home and Updates menus are available under the Dashboard menu. If it’s not available then this is really not an issue with our products.
If the said menus are available, install X next and then after activating, check again if they’re still available under the Dashboard menu. This will tell us if X is causing the issue. If this is the case, please give us WordPress Admin and FTP access to the new staging/test site. If the menus are still present after installing X, the cause could be different and we also could not help if that is the case.
By the way, each license of X and Pro allows for 1 production and 1 staging site. Register your staging domain so you’ll be able to update X there.
For more details, please see https://theme.co/apex/forum/t/setup-product-validation/55
Thanks.
Ok, thank you. I have set up a test domain with clean install of WP and X (validated). It has no other content and the WP menu displays correctly.
It’s a shame you couldn’t help with my question about restoring the MMP site database on the new test domain. Godaddy refuse to help as well due to what they call a ‘change of policy’ regarding Wordpress support.
Hi there,
Sorry to hear that, yes, we couldn’t cover any hosting and site management issue as well as we have no full control over it. With that, I recommend contacting a webmaster that may able to help you restore the working copy of database and files.
Thanks for understanding.
Thanks for the input you have given. It is very frustrating that this problem remains unresolved though. The backend is still broken.
I stand by my opinion that whatever issue originally broke the Wordpress installation was linked to latest X, Cornerstone and WP updates.
I guess it looks like I will need to learn how to fix things within the installation and database before the site innevitably goes down again…
Hello @paulcarpenterfilms,
We understand your frustration. As we have said, this issue has something to do with your server’s file permission by which only your hosting provider can resolved. Please understand that after the update as you have said, the Dashboard, Home and Updates were missing. You cannot upload a theme or add a new plugin either.
So I went ahead and logged to our ftp again and investigated most of your WP files. I found out that there is a restriction added in your wp-config.php file.
define('DISALLOW_FILE_EDIT', true);
define('DISALLOW_FILE_MODS', true);
I have removed the lines and here it is. The Dashboard, Home, Updates, Add A New Theme, Theme Editor, Add new plugin and the Plugin Editor is back right in your dashboard.
Please check your site now.
This is absolutely fabulous - thank you so much for your help. Not knowing what to look for, I don’t think I would have managed to locate that issue within the file structure.
The site appears to be working exactly as expected again. I am not sure how the recent updates could have caused this to happen but will keep an eye on it in the future.
Thanks again.
Paul
You’re welcome but please note that those rules aren’t added by our products. Our products will never add such configuration as they are not related to any functionality in our products. If not by your web host, it could have been added by a third party plugin especially security plugins.
What Ruenel did here is beyond the scope of our support. We do not usually investigate issues that are not caused by our products.
With that said, it would be best that you learn what setup you add in or use in your site so you can diagnose issues on your own.
Thank you for understanding.
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