Last Update Renders Pop Up Content Modals Wrong

[stefanvandervlag]

Hi there,

We noticed a big drop in conversion after updating to the latest version and we found the reason. Seems all modals are now blocked, almost seems a z-index is set up incorrectly? This happened after the last update:

You can see that the modal is in the background, but the backdrop is in front blocking the sign-up form.

We use this type of modal throughout the entire website, I believe there are hundreds of modals, and after checking a portion of them, they all show the same behavior.

Would appreciate a fix, or a workaround till it’s fixed because this is hurting our business

Kind Regards

EDIT: Fixed it in the mean time with some css,

[marc_a]

Hi @stefanvandervlag,

Thanks for reaching out!

I suggest that you create a staging area and remove the CSS fix you have mentioned to investigate further about the said issue. After creating the staging area, please give us the following information in a Secure Note.

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

[arnoldmeulenbeld]

I have exactly the same problem, but no solution is given here? Modal is behind the backdrop and at the top of the page. Sorry for hijacking this thread.

[arnoldmeulenbeld]

Fot now, this is my temporary css fix:
.x-modal-bg {
z-index: 0;
}
.x-modal-content {
position: absolute;
float: left;
left: 50%;
top: 50%;
transform: translate(-50%, -50%)!important;
}

[artthescience]

Same problem for me as well … I started my own thread here: Content Area Modal Contrast and Position Issues

Thanks for the temp fix @arnoldmeulenbeld

[ruenel]

Hello There,

We are glad you’ve figured out a way to resolve your issue.
Thank you very much for letting us know. Our developers will be informed about the issue.

@artthescience: We will be responding to your thread shortly.

Cheers.