Issue with reinstalled Cornerstone Plug in

[Gavla77]

Hi,

A few days ago we suddenly could no longer edit our website with Cornerstone. I read on a forum that reinstalling Cornerstone can sometimes fix the problem, so I deleted the plug in and reinstalled it (which hasn’t solved the problem).

I’ve also made sure I validated our X theme license. Any ideas?

Thanks

[marc_a]

Hi Brian,

Thanks for reaching out.

There could be a plugin or custom code affects the editing of your website with cornerstone.

I recommend the following troubleshooting procedures before we investigate the settings.

1. TESTING FOR THEME RELATED ISSUE
2. TESTING FOR PLUGIN CONFLICT
3. THEME UPDATE
4. CHILD THEME
5. CSS/JS CUSTOMIZATION
6. VERSION COMPATIBILITY

Only if none of that helps, please give us the following information in a Secure Note.

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.