Over the last few days when I log in, I am getting an error message regarding validation. When I add my license code, it says it’s already in use on another site, but I know for a fact this is the only site it’s used on. When I click the “fix” button, it’s a circular issue – it takes me back to “already in use.” Ideas?
Warmly,
Marie
Hello Marie,
Thanks for writing in!
It seems that you maybe having some location issues with your product validation. Please check out this documentation to get your issue resolved:
If nothing is helping, provide us access to your site so that we can check your settings and get your site validated. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
To know how to create a secure note, please check this out: https://theme.co/docs/getting-support
Best Regards.
That’s the weird thing: the URL never, ever changed!
It does look like, however, that it’s different on your dashboard. So, I updated it and now it works…Thank you!
M.
You’re welcome!
It’s good to know that it has worked for you.
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.
