Issue uploading Media

Hello there,

I’m having trouble uploading media – the file in question is a PDF sized at 1.2 MB and I’m receiving this error when trying to upload the document:


Can I get some help troubleshooting what might be going wrong?

Thank you!

Hello @bycor,

Thanks for writing to us.

It seems that there might be an issue of plugin conflict file permission issue of uploads directory. I would suggest you check for the permission of wp-content/uploads directory.

I would also suggest you troubleshoot with a few of the common issues before we investigate your settings.

  1. Testing For Theme Related Issue
  2. Testing For Plugin Conflict
  3. Theme Update
  4. Child Theme
  5. Css/Js Customization
  6. Increasing Php Memory Limit
  7. Disabling Cache
  8. Disabling Cdn
  9. Permalinks
  10. Version Compatibility

If none of those work, It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

  • WordPress Login URL
  • Admin level username and password
  • FTP Details

You can find the Secure Note button at the bottom of your posts


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