impossible to validate a new pro license

[edelhoulle]

Hi guys,
Is there something occuring ?
I try to validate a new website with the pro license but it doesn’t make it.
I get this :

Thanks !

[ruenel]

Hello @edelhoulle,

Thanks for writing in! You maybe having location issues. Please check this out:

• https://theme.co/docs/problems-with-product-validation#location-issues

If that does not help, please provide us your WP details so we can investigate the issue further. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
– Confirmation that we can access and make changes to your site

To know how to create a secure note, please check this out: How The Forum Works

Best Regards.