Image source button doesn't work in X-child theme

[tampham01]

Hello
I try to add an image to my Intro page but Image source button doesn’t work when i click . it seem nothing happen. Is this a common problem?

WP: 5.6.1
X-child theme: 1.0.0
X theme: 8.1.5

[prakash_s]

Hello @tampham01,

Thanks for writing to us

I checked the Image Element on my local test development site and it is working fine at my end. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

1. Testing for Plugin Conflict
2. CSS/JS Customization
3. Version Compatibility
4. Disabling Cache
5. Child Theme

If none of those work, please send your details in a secure note so that we can investigate your settings. Please provide the following details

• WordPress Login URL
• Admin level username and password
• Exact page URL

You can find the Secure Note button at the bottom of your posts

Thanks

[tampham01]

Hello @prakash_s
Thank you for your support
I reinstalled theme and It works.

[matt]

Glad to hear that, Tam!