Icons not showing on convert plus plugin

[aulaxativa]

Hello, after updating my installation and plugins I see that the icons of the convert plus plugin are not displayed correctly.

The plugin seems to work without problems, but the icons do not appear in the plugin administration.

[marc_a]

Hi @aulaxativa,

Thanks for reaching out!

There could be a plugin or custom code that affect your websites.

I recommend the following troubleshooting procedures before we investigate the settings.

1. TESTING FOR THEME RELATED ISSUE
2. TESTING FOR PLUGIN CONFLICT
3. THEME UPDATE
4. CHILD THEME
5. CSS/JS CUSTOMIZATION
6. VERSION COMPATIBILITY
7. DISABLING CACHE

Only if none of that helps, please give us the following information in a Secure Note.

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

[aulaxativa]

Hi, secure note posted.

I can’t find a solution for this problem. All was working well before updating.

Thanks.

[friech]

Hi @aulaxativa,

Thank you for the credentials, there is an issue on the server-side. The file that the ConvertPlus use for icons are not accessible.

Please contact your hosting support and ask about this issue. See my screenshot below, the two files with 403 status are not accessible hence the reason why ConvertPlus does not render icons.

Let us know how it goes,
Cheers!

[aulaxativa]

Hi @friech,

My web is on a private VPS. What can I do to resolve this?

I have not changed any server settings to block these icons. What can I do to unlock them?

[aulaxativa]

Hi @friech,

I disabled the blocking rule on the server and seems to work great again.

Thanks for your help.

[prakash_s]

Hello @aulaxativa,

Glad to know that things are well for you.

Thanks