I paid a new license and can not make it recognized

I tried to upload the new theme and just broke my site! Got the following error below: Please help it is urgent

Fatal error : Uncaught Error: Class ‘Cornerstone_Shortcode_Preserver’ not found in /home/customer/www/flavio.online/public_html/wp-content/themes/x/framework/legacy/functions/plugins/cornerstone.php:264 Stack trace: #0 /home/customer/www/flavio.online/public_html/wp-includes/class-wp-hook.php(303): Themeco\Theme\Theme->{closure}(’’) #1 /home/customer/www/flavio.online/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(’’, Array) #2 /home/customer/www/flavio.online/public_html/wp-includes/plugin.php(470): WP_Hook->do_action(Array) #3 /home/customer/www/flavio.online/public_html/wp-content/plugins/cornerstone/includes/classes/elements/class-element-orchestrator.php(63): do_action(‘cornerstone_sho…’) #4 /home/customer/www/flavio.online/public_html/wp-content/plugins/cornerstone/includes/classes/elements/class-element-orchestrator.php(18): Cornerstone_Element_Orchestrator->register_elements() #5 /home/customer/www/flavio.online/public_html/wp-content/plugins/cornerstone/includes/utility/plugin-base.php(21 in /home/customer/www/flavio.online/public_html/wp-content/themes/x/framework/legacy/functions/plugins/cornerstone.php on line 264

Hello @FCI2,

Thanks for writing in!

Before you update the Cornerstone plugin, please make sure that you have updated the theme to the latest version. Our latest versions are:

  • X theme 9.0.6
  • Cornerstone 6.0.6
  • WordPress 5.7
  • PHP 7.4

This latest release contains fixes for several issues so be sure to check out the changelog:

After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

If the issue still persists, we would love to check your site if you can give us access to it. You can create a secure note in your next reply with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site

To know how to create a secure note, please check this out: How The Forum Works

Please let us know how it goes.

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