I just updated my website https://soundproofxl.com/ to latest X theme version, now it’s complete mess. Please help
Hello @kanishkasutrave,
Thanks for writing to us.
It seems that there might be an issue of plugin conflict. I would suggest you troubleshoot with a few of the common issues before we investigate your settings.
- Testing For Theme Related Issue
- Testing For Plugin Conflict
- Theme Update
- Child Theme
- Css/Js Customization
- Increasing Php Memory Limit
- Disabling Cache
- Disabling Cdn
- Permalinks
- Version Compatibility
If none of those work, It would be best if you could copying your live website to your staging area. and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details
- WordPress Login URL
- Admin level username and password
- FTP Details
You can find the Secure Note button at the bottom of your posts
Thanks
Thank you for the information. I resolved the issue. It was due to an incompatible cornerstone version. Since I modified the child theme using “Theme options”, which was not available when I updated the X theme version. Then I saw “Cornerstone” plugin requiring an update, after which I was able to see everything fine and even better. Thank you for your awesome theme and service.
Hello @kanishkasutrave,
Glad that we were able to help you. Please feel free to open a new thread if you have any more concerns.
Thanks
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