I can't access cornertsone it says ERROR 500

[mattzuluaga]

Hi. I recently bought the X theme and I was working very fine until now, today I’m tring to enter to cornerstone but says “ERROR 500 - INTERNAL SERVER ERROR” , please I need urgent help !

[ruenel]

Hello Matthew,

Thanks for writing in! An “Error 500” could mean that there is a fatal error. You may need to check out the most common issues documentation here:

• https://theme.co/docs/common-issues

It could also mean that you have exhausted your PHP memory limit. ​We recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

We would love to know if this has worked for you. If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
​
To know how to create a secure note, please check this out: How The Forum Works

Best Regards.

[mattzuluaga]

Everything working so fine today after this configuration! Thanks so much

[tristup]

Hi Matthew,

Great that it resolved now.

Thanks