I am unable to access any of my pages through the cornerstone builder. When I click on anything Cornerstone from my WP dashboard, I simply get a solid gray screen. No error message, no loading icon – just a static gray screen. I know of 3 other folks (with different websites using Cornerstone) who are having the same issue. I had no trouble with Cornerstone last week. I am using Pro and just did the latest updates. I have also disabled all plugins in an effort to troubleshoot. Please advise - thank you!
Hello @MichaelZoz,
Thanks for writing to us.
To help you with your concerns we need to check your settings, I would request please share the admin login details meanwhile I would suggest you troubleshoot a few of the common issues before we investigate your settings. Please share your details in a secure note. Please provide the following details
- WordPress Login URL
- Admin-level username and password
- FTP login details
You can find the Secure Note button at the bottom of your posts
Thanks
I already shared a secured note above with admin rights. Thank you for checking this out. There was a similar thread in the forum but it was closed without any resolution so I opened a new one here
Hello Michael,
Thank you for the info.
The builder seems to be loading correctly on our end (see the screenshot below). Which specific page/s are you trying to edit? Have you tried testing it on a different browser or device?
Please try to purge the cache, remove the browser history, or check it in incognito mode. Let us know if the issue persists.
Best regards,
Ismael
This is happening to me, too.
Hey @aleminopuy,
We are unable to replicate the issue on our end. Please follow the suggestion by my colleague @Ismael or it might one of your extensions is causing the issue. Please try to disable all your browser extensions.
Thank you.
durp… Clearing the browser history worked for me. Thank you once again for saving the day.
~m
You are most welcome, Michael.