How Can I Hide Items in Personify Templates?

Support
#1

I’ve noticed that I cannot hide any section or element in most of Personify templates. Why is this and is there a workaround?

#2

Hello @skorched,

Thanks for writing to us.

To help you with your concerns we need to check your settings, I would request please share the admin login details meanwhile I would suggest you troubleshoot a few of the common issues before we investigate your settings. Please share your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin-level username and password
  • Exact URL

You can find the Secure Note button at the bottom of your posts

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secure-note1040×250 15.3 KB

Thanks

#3

I put the info in a Secure Note. Thank you.

#4

Hey Rick,

I have checked your homepage.

Screenshot 2024-04-28 at 11.55.41 AM
Screenshot 2024-04-28 at 11.55.41 AM2244×1058 188 KB

Could you please explain which Section or element you want to hide? It would also help if you give further clarifications to the things you want to accomplish on the page.

Best Regards.

#5

If you look throughout the theme, the inability to hide sections or specific items is throughout the entire thing. It seems (to me) that it was done on purpose.

I’d like to know 1) the reason and/or 2) whether or not there is a setting where I can remove whatever is causing this.

Rick…