Host Wants Information on Why Its Not Validating (2nd Part)

[hwestra]

This was closed (maybe we can keep this open longer until resolved since its taking time to get info from the host).

Host Wants Information on Why Its Not Validating

Since this thread was closed: Validation Not Working - After Entering Code - Nothing Happens I am posting a new one. Host is asking the following: Our System Administration team has reviewed the issue and requires some additional information from the Cornerstone vendor to determine whether the hosting server is blocking the request. Please provide the following details from the vendor: • Their logs or troubleshooting findings confirming that the request is being blocked. • The exact UR…

Following up on this post. Here is what the hosting provider said:

At this time, we have not identified any server-side block or specific hosting restriction that would explain the 400 Bad Request response being returned by:
/wp-admin/admin-ajax.php

We have also confirmed that outbound HTTPS connectivity from the hosting server to theme.co is functioning normally.

To help us investigate this further, could you please coordinate with the Cornerstone vendor and request the following details:

• The detailed server-side/API error or response received when using x-verbose=1.
• The expected request and response details for the Cornerstone license validation process.
• Any relevant error codes or response headers returned by the vendor’s API.

Having these details will allow us to correlate the vendor’s API response with the hosting server logs and determine whether any server-side configuration or adjustment is required.

[charlie]

Do you have a site I could take a look at? In a secure note could you let me know the websites IP?

x-verbose does not do anything to my knowledge.

For a valid response from us you are looking for code: 6 in the validation process. What are you receiving?

[hwestra]

Just shared a secured note with all the details you might need.

[charlie]

I noticed this is a fairly old version of Cornerstone and I’m not sure it’ll validate properly on our newer systems. In your Account Dashboard you can grab a newer version of Cornerstone from your license sidebar. When you upload a new version of the plugin you should be good to go. Let us know if that helps and if we can help you out in any other way. Have a great day.

[hwestra]

Thank you that fixed it.

[ruenel]

Good to know that the issue is resolved already.