Home Page Demo Content Missing

[mizzou1530]

prologuecross.com is not showing demo content on the home page.

[ruenel]

Hey @mizzou1530,

Thanks for writing in! Which site demo did you imported in your site? Be advised that by activating the Pro theme, it will give you the Integrity Stack design and styles by default. This does not import any page demo content or post items. You will have to use the Design Cloud to import a site demo. If you are not familiar with the Design Cloud, please check this first:

• https://theme.co/docs/design-cloud

Best Regards.

[mizzou1530]

I used design cloud and installed the GYM demo content but it didn’t install correctly.

[marc_a]

Hey @mizzou1530,

Would you mind sharing your admin credentials so that we can check your setup properly? To do that, please give us the following information in a Secure Note.

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

[mizzou1530]

Yes, I will attach it to this note.

[tristup]

Hi @mizzou1530,

Thanks for reaching out.
There might be a few different reasons for this issue, I would suggest following troubleshooting about your demo import.

1. Increase PHP Memory Limit
2. Increase PHP Execution Time Limit
3. Please check if the mod_security is enabled in your site, which causes the issue in importing and does not let you call the Cornerstone endpoint to import the Design Cloud assets.
   And if that is the case, you need to contact your hosting service provider to temporarily disable the ModSecurity for you and make the Cornerstone endpoints whitelisted.
4. The write permission to the uploads folder might be one of the reasons behind your issue, I would suggest you change the permission to import the images into it.

I also recommend you ask your web host to configure the following server settings with the specified values or more for the PHP.

memory_limit = 512M
upload_max_filesize = 512M
post_max_size = 512M
max_execution_time = 300
max_input_time = 300
max_allowed_packet = 16MB
innodb_log_file_size = 128M
allow_url_fopen = On

And MySQL Configurations

max_allowed_packet = 16MB
innodb_log_file_size = 128MB

If the above does not help, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access to the secure note including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks