Help page can't be changed

[thecelinette]

Hello, I have this message on my site.
This element could not render due to invalid markup. You may have unclosed HTML tags in your content.

So I can’t change anything on it.
It’s on each page. Can you help me ? I just renew my support.
I had trouble creating this post because the subject has already been dealt with, but I couldn’t intervene on these old posts which were closed. I’m having trouble understanding how your support service works if we can’t create a post. Can you help me?

Is it possible to create tickets for the support ?

Best regards,
Céline

[prakash_s]

Hello Céline,

Thanks for writing to us.

It might be the issue of version compatibility. Please make sure your theme, plugins, WordPress, and PHP version is updated as per our version compatibility page. I would suggest you please purge all the cache. I would suggest you troubleshoot a few of the common issues before we investigate your settings.

Common Issues | Themeco Docs

If none of those work, it would be best if you could copy your live website to your staging area and send your details in a secure note so that we can investigate your setting without breaking your live site. Please provide the following details

• WordPress Login URL
• Admin-level username and password
• FTP Details

You can find the Secure Note button at the bottom of your posts

Thanks