I have built a header and a footer using the Header Builder and the Footer Builder. I have assigned them both to the entire site with a priority of 0 but I cannot get them to override the static header/footer.
Thanks for writing in! Did you install caching plugins like the W3 Total Cache or Cloudflare plugin? You may need to clear all your plugin caches or purge your site cache. Please do the following as well:
- Testing For Theme Related Issue
- Testing For Plugin Conflict
- Theme Update
- Child Theme
- Css/Js Customization
- Disabling Cache
- Disabling Cdn
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I have disabled all plugins and made sure everything was up to date with still no luck. A secure note has been added with login details
Thanks for reaching out.
I have checked your website and found the problem you described here. It might be an improper installation of the Pro, I would suggest you deactivate and delete the Pro and re-install the version by downloading from your Themeco account and check if that resolves your issue.
If that does not help, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
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– WordPress Site URL & Login URL
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Reinstalling the pro theme did not work but when I cloned it to a new staging URL that fixed the issue. I am not sure what made it work, but I can continue building the site from the new URL
It is good to know that. Please let us know then and do not hesitate to create another thread for your other inquiries down the line.