Global Colors and Fonts not selectable

Support
#1

When trying to select and modify global colors and fonts, clicking will not open the color selectors or the font dropdowns. I repeatedly have to refresh and click dozens of times in order for it to work occasionally - sometimes it will open after 50 clicks or sometimes after 12 (estimated) but if I click too fast, I miss it, it closes again, and will not open again until a refresh.

This occurs on all of my current Pro installs, roughly 65 sites.

Using Chrome Version 131.0.6778.70 (Official Build) (arm64)
And also the same happens on Firefox 132.0.2 (aarch64)
Working on a MacOS 15.0.1 (24A348).

#2

Hello @wingeddesign,

Thanks for writing to us.

To help you with your concerns we need to check your settings, I would request please share the admin login details meanwhile I would suggest you troubleshoot a few of the common issues before we investigate your settings. Please share your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin-level username and password

You can find the Secure Note button at the bottom of your posts

secure-note
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Thanks

#3

This is complete. I’ve already troubleshooted the common issues. Please note that this is just one site of close to 70 that experience the same issue.