Global Colors and Fonts not selectable

Support
#1

When trying to select and modify global colors and fonts, clicking will not open the color selectors or the font dropdowns. I repeatedly have to refresh and click dozens of times in order for it to work occasionally - sometimes it will open after 50 clicks or sometimes after 12 (estimated) but if I click too fast, I miss it, it closes again, and will not open again until a refresh.

This occurs on all of my current Pro installs, roughly 65 sites.

Using Chrome Version 131.0.6778.70 (Official Build) (arm64)
And also the same happens on Firefox 132.0.2 (aarch64)
Working on a MacOS 15.0.1 (24A348).

#2

Hello @wingeddesign,

Thanks for writing to us.

To help you with your concerns we need to check your settings, I would request please share the admin login details meanwhile I would suggest you troubleshoot a few of the common issues before we investigate your settings. Please share your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin-level username and password

You can find the Secure Note button at the bottom of your posts

secure-note
secure-note1040×250 15.3 KB

Thanks

#3

I’ve provided a secure note. I’ve already troubleshooted the common issues. Please note that this is just one site of close to 70 that experience the same issue.

#4

Hello @wingeddesign,

Thanks for sharing the login details I went ahead and checked your site on my end on Google Chrome Version 131.0.6778.70 (Official Build) (64-bit) and it is working fine on my end. I would suggest you please make sure you have purged all the browser cache disable all the browser extensions and recheck it.

Thanks

#5

I have purged all cache, removed all extensions, and am still experiencing the same issue. Please note that the same experience happens on Firefox 132.0.2 (aarch64). I’ve also reset chrome to factory settings with no improvement.

Here is a video of my experience. Example is on two sites. But this occurs on all of them.

#6

Hey @wingeddesign,

I am another staff checking in. I am using both MS Edge and Firefox. I could not replicate the issue.

  • Please see the screenshot in the secure note below.

Screenshot 2024-11-21 at 9.31.15 AM
Screenshot 2024-11-21 at 9.31.15 AM1450×780 109 KB

Thanks.

#7

Thank you. Any update on this?

#8

Hey @wingeddesign,

I highly suggest you try to use another device because we can select the global colors on our end. Let us know how it goes.

Thank you.

#9

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