gAppointment Conflict with Pro

[coxdigitalarts]

I’m having trouble with a Gravity Form containing a booking integration via gAppointments. When my calendar is active, everything underneath of it disappears with the Pro theme.

I’ve disabled all other plugins and can confirm it’s not a plugin conflict.

Any ideas?

Care Night | theChapel | Move Your Story Forward

[marc_a]

@coxdigitalarts,

Thanks for reaching out.

Regretfully, integrating 3rd party plugins is outside the scope of our theme support but if its our theme causing the issue we would love to help you with your concerns. Please explain further about the issue you are facing on.

Please give us the following information in a Secure Note.

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

[coxdigitalarts]

I just sent admin credentials in the note above.
Thank you

[tristup]

Hi @coxdigitalarts,

Sorry for the confusion, we do not provide support for 3rd party plugin conflicts, but we’d be interested to know if our theme or builder is the cause of the issue, therefore all applicable common issues should be performed first before we investigate in staging.

1. Theme related Issue
2. CSS/JS Customization
3. Child Theme

If you still found that the issue exists with our theme only, please copy your live site to a staging server so we could troubleshoot freely without breaking your live site.
And give us access as you did for your live site.

Thanks